Privacy Policy

At Eleventh Stitch, we value your privacy and are committed to protecting your personal information. We collect and use your information only when necessary to provide our services, process your orders, improve your shopping experience, and communicate with you.

We do not sell, rent, or share your personally identifiable information with third parties for their own marketing purposes without your consent. We also take reasonable measures to protect your information from unauthorized access, use, alteration, or disclosure.

If you have purchased from us, we may occasionally contact you by email with information about new products, special offers, promotions, and updates. You can unsubscribe from marketing communications at any time.

For any questions regarding this Privacy Policy, please contact us at sales@eleventhstitch.com.

What Information We Collect

When you place an order or interact with our website, we may collect information such as:

• Name
• Delivery and billing address
• Phone number
• Email address
• Order and transaction details
• Information you provide when contacting us or submitting a form

When you browse our website, certain technical information, such as your IP address, browser type, and operating system, may also be collected automatically. This helps us maintain website security and improve your browsing experience.

Email Marketing

With your permission, we may send you emails about our latest collections, products, promotions, sales, and other updates from Eleventh Stitch.

You can opt out of marketing emails at any time by using the unsubscribe option included in our emails or by contacting us.

Comments & Media

If you leave a comment on our website, we may collect the information provided in the comment form, along with your IP address and browser information to help detect spam. An anonymized version of your email address may be shared with Gravatar to determine whether you have a profile image associated with the service. Once your comment is approved, your profile image may be visible publicly alongside your comment.

If you upload images to our website, please avoid uploading images that contain embedded location information, such as GPS/EXIF data. Visitors may be able to download images and access this information.

Cookies

Our website uses cookies to improve functionality and provide a better browsing experience. Cookies may be used to:

• Remember your preferences and information
• Keep you signed in to your account
• Improve website functionality
• Understand how visitors use our website
• Help us maintain website security

Some cookies may be placed by third-party services used on our website. You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

Embedded Content

Our website may contain embedded content from third-party websites, such as videos, images, or articles. Embedded content from other websites may collect information, use cookies, or track your interaction according to the privacy policies of those third-party websites. We recommend reviewing their respective privacy policies for more information.

How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Contact you regarding your orders
• Respond to your questions and requests
• Improve our website, products, and services
• Prevent fraud and maintain website security
• Send promotional communications where you have given permission

How Long We Keep Your Information

We retain personal information only for as long as necessary to provide our services, maintain business and transaction records, comply with legal requirements, and protect our legitimate business interests. If you have an account with us, you may request to update or delete your personal information, subject to any information we are legally required to retain.

Your Privacy Rights

You may contact us to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, where applicable
• Opt out of marketing communications

Please note that certain information may need to be retained for legal, administrative, accounting, or security purposes.

Where Your Data Is Sent

Website comments may be checked through an automated spam-detection service. Certain information may also be processed by trusted service providers who help us operate our website, process payments, fulfill orders, or provide other essential services. We take reasonable steps to ensure that your information is handled securely and responsibly.